Service

Invest in LayerZero products with confidence, we offer a variety of warranty, extended warranty, and support options. Support options include Preventive Maintenance, 24/7 Emergency Response, and Standby Service.

For Emergency Support, Please Call 1-844-855-LZPS (5977)

Preventive Maintenance

LayerZero Products are designed to provide maximum power reliability. Preventive Maintenance programs solve potential issues before they become problems. All Preventive Maintenance program benefits provide remote monitoring, software upgrades, and covers the cost of preventive maintenance and labor during PMs.

Designed for mission-critical environments with the highest reliability requirements, our complete preventive maintenance package includes the cost of preventive maintenance, as well as repairs and labor.

Emergency Response

We offer both on-site and off-site emergency response support options.

• On-Site Emergency Response

• Off-Site Emergency Response

Standby Service

LayerZero offers "Ready if you need it" standby service, meaning our Customer Service Engineers will be on standby in your facility, ready to work in case you need it. Typical usage scenarios include high-risk upgrades and critical scheduled maintenance.

Compare Service Plans

To best meet the individual needs of customers, LayerZero offers various levels of service plans, including standard warranty, extended warranty, preventive maintenance, and remote monitoring.

Preventive Maintenance Schedule

Parts

LayerZero Support is your direct link to genuine OEM spare or replacement parts. We can help you find the correct parts, get the parts ordered, and even have the parts shipped directly to you. We keep many hard-to-find parts in stock, so that they will be immediately available when you need it.

Genuine LayerZero Replacement Parts Are The Best Choice For Reliability

Our Customer Service Team helps make replacement of genuine LayerZero parts fast and easy, from determining the correct part number, to locating the part, to ordering replacements. In addition, replacement parts are tracked as part of the product history.

One-Stop Resource for Replacement Parts

We have all of the resources in-house manufacture fabricated parts, and control the process from start-to-finish. Our vertically integrated manufacturing process results in replacement parts that meet or exceed OEM standards. You can always expect consistent quality from every single part manufactured by LayerZero Power Systems.

We Deliver Quality

LayerZero Power Systems utilizes the latest technology to manufacture parts that have high-levels of accuracy. Replacement parts manufactured by LayerZero are both precise and cost-effective.

Having direct access to the right parts can make all the difference in keeping your critical facility up and running.

Training

We offer a variety of training service, including operator training, training videos, and virtual product training. We also have the ability to record live training sessions, so that new employees can reference the training on-demand. In addition, we have the ability to custom-create virtual product training, so that operators can learn in a risk-free environment.

Operator Training Classrooms

We are equipped with the capability to present classroom-style operator training for all of our products. We cater to the the needs of modern critical operations and data centers, including training for facilities and IT, and can offer training and support on all aspects of our products.

Training sessions include:

• Overview of LayerZero Equipment

• Mechanical Review of Equipment

• Electrical Review of Equipment

• Review of Static Transfer Switch (STS) Components and Technologies

• Preventive Maintenance Procedures

• Basics of Triple Modular Redundancy

• UPS Redundancy

• Transfer Levers and Controls

• Changing Preferred Source on eSTS

• Manual Transfers

• "Six Modes" of Power Flow

• Mechanical Bypass Interlock

• Data Collection Procedures

• Review of eSTS/ePODs/eRPP/ePanel Graphical User Interface

• Review of Web User Interfaces

• Network address configuration

• Alarms and Events

• Alarm Troubleshooting

• Review of Printed Circuit Board Components

• Emergency Operations - Load Preservation

 

Training sessions also include a final exam, review of the final exam, and an active Q&A session.

 

Quality Assurance Throughout Product Life

We support our products throughout their life span, so you can rest assured knowing that maintenance on your LayerZero power product will be seamless. We take great initiative in helping operators manage their systems effectively.

LayerZero Provides Personalized Training Programs, Customized To Best-Fit Your Specific Needs.


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LayerZero Power Systems, Inc. • (440) 399-9000 • info@layerzero.com

FOR 7x24 EMERGENCY SERVICE CALL 1-844-855-LZPS (5977)

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