LayerZero News

LayerZero Launches eBOSS Customer Portal

Chagrin Falls, Ohio  (March 15, 2009) In an effort to provide its customers with up-to-date and reliable information about orders, LayerZero Power Systems has announced the release of eBOSS (Web-Enabled Back Office System Software).  The release of eBOSS will provide customers with a great deal of real-time product information, and will allow custom configurations of products directly from the portal.  

eBOSS (web-based Back Office System Software) is a shared manufacturer/customer project management system that centralizes the internal business workings of LayerZero operations and connects the workflow to a web-based interface.  Once released to our customer base, eBOSS will empower customers with unparalleled, secure access to LayerZero processes by providing a way to place new orders, view order histories, view installed equipment histories, and inquire about service calls from a centralized portal.  The system aggregates, correlates, and tracks events at every level of the product lifecycle in a format that is openly available to equipment operators. 

The eBOSS software instantaneously sends notifications throughout the company as events occur, so that everyone is clearly informed in real-time.  This structure allows for collaboration to occur openly and instantly, eliminating the "information silos" and "gatekeepers" that slow down the operations of vertically-organized companies.  As a result, our team is able to respond to customer needs in a manner that is quick and efficient. 

eBOSS utilizes advanced technology that is able to track a customer’s products, applicable parts, and firmware versions, so information is delivered in a personalized manner.  Customers are only shown information that is specific to their own custom configurations, so that end-users spend less time searching for information, and more time making use of it.  Customers have the ability to search, view, and update current service requests, as well as access historical service data. 

 eBOSS provides the capability to scan through a customer’s history and make real-time recommendations to field service engineers.  Critical issues that are exclusive to a particular software version or printed circuit board date code are cross-referenced so that potential concerns are proactively resolved.  eBOSS data provides LayerZero with the capability to monitor and analyze our supply networks at a granular level, for enhanced quality control and increased reliability. 

Documentation is stored in a well-defined structure, for accurate revision control, concise record keeping, and seamless coordination of information.   The modular, structured format eliminates redundancy of information, keeps documentation current with product changes, and makes information easy-to-read. 

For more information about eBOSS visit http://www.layerzero.com